You can return your products in three easy ways.
I. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form. - Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days. If you’ve paid by cash or Benefit Debit Cards, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.
II. Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Bahrain. You can also return Splash products to a Splash store, Mothercare products to a Mothercare store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store.
- Hand over your return - an authorised staff member will take your package.
- If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account. If you’ve paid by cash, you can ask for a cash refund, Credit Note or a refund to My Credit in your account. If you’ve paid by a Benefit Debit Card, you can ask for a Credit Note or a refund to My Credit in your account.
III. Call for a pick-up
- Wrap and seal your products in their original packaging
- Call us on 8000-1271 to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 4-15 days If you’ve paid by cash or Benefit Debit Card, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
Don’t forget to check our returns policy for a list of products that you cannot return.