Other Information

  • WWS OFFERS T&C

    1. Offer 1 – iPhone Duo

    1.1. Customers must make a qualifying purchase on the Centrepoint website or app and apply promo code WWSDUO at checkout to participate.

    1.2. One eligible winner will be selected through a randomised computerised draw conducted under Centrepoint's supervision after the campaign ends.

    1.3. The winner will receive the advertised iPhone Duo, subject to eligibility verification, and will be notified within 28 days after the campaign ends.

    2. Offer 2 – Shukran Points

    2.1. Customers must make a qualifying purchase on the Centrepoint website or app and apply promo code WHITEWEDNESDAY at checkout to participate.

    2.2. Participants must be residents of eligible participating GCC countries and maintain an active, valid Shukran account until reward fulfilment.

    2.3. Up to 1 million Shukran Points will be awarded to set of winners through a randomised computerised draw after the campaign ends, based on the published prize allocation and winner structure.

    2.4. Shukran Points are non-transferable, non-refundable, and cannot be exchanged for cash or alternative benefits.

    3. Campaign Validity & Participation

    3.1. Both offers are valid from 21 October to 2 December 2026, inclusive, on the Centrepoint website and app in participating territories.

    3.2. Customers must apply the relevant promo code before completing checkout. Codes cannot be applied retrospectively.

    3.3. Participation, order verification, and reward claims must be linked to the same Centrepoint account.

    4. Qualifying Orders & Eligibility

    4.1. Only eligible orders meeting the applicable purchase conditions, minimum spend (if any), and product exclusions will qualify.

    4.2. Cancelled, fully returned, fully refunded, unpaid, or fraudulent orders will not qualify. Cash-on-delivery orders qualify only after successful delivery and payment collection.

    4.3. Each qualifying order constitutes one entry into the corresponding offer, subject to the applicable participation limits.

    5. Winner Selection & Verification

    5.1. Winners will be selected through randomised computerised draws after the campaign concludes, in accordance with applicable regulations.

    5.2. Centrepoint reserves the right to verify identity, account details, and qualifying transactions before confirming reward entitlement.

    5.3. If a winner is ineligible or fails to complete verification within the communicated deadline, an alternate winner may be selected.

    6. Winner Notification & Reward Fulfilment

    6.1. Winners will be contacted through their registered contact details within 28 days after the campaign ends

    6.2. Physical prizes will be delivered to verified eligible addresses, and Shukran Points will be credited to verified Shukran accounts within the communicated fulfilment timelines.

    6.3. Rewards are non-transferable and cannot be exchanged for cash. Equivalent or higher-value prize substitutions may be made where reasonably necessary and legally permitted.

    7. Fraud, Misuse & Disqualification

    7.1. Centrepoint reserves the right to disqualify participants involved in fraud, manipulation, multiple-account misuse, automated entries, bots, or other unfair practices.

    7.2. Artificial transactions, repeated cancellations, or returns intended to manipulate entries may result in disqualification.

    7.3. Centrepoint may withdraw reward entitlement or reverse credited points for ineligible transactions, subject to applicable law.

    8. Campaign Modifications & Technical Issues

    8.1. Centrepoint reserves the right to extend, shorten, modify, suspend, or cancel either offer where reasonably necessary and subject to applicable law.

    8.2. Centrepoint shall not be responsible for technical failures, network disruptions, or incomplete entries, except where liability cannot legally be excluded.

    9. Privacy & General Conditions

    9.1. Customer information may be processed for participation verification, winner selection, notification, and prize fulfilment in accordance with Centrepoint's Privacy Policy.

    9.2. Winner details or images may be used for campaign publicity only where legally permitted and with consent where required.

    9.3. The Shukran Points offer remains subject to the Shukran Loyalty Programme Terms & Conditions.

    9.4. Participation constitutes acceptance of these Terms & Conditions. Nothing herein limits rights protected under applicable consumer laws.

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  • White Wednesday Special Offer T&C – 15% off

    - Offer is valid on the www.centrepointstores.com website and Centrepoint app only.

    - Customers must apply promo code NEW15 at checkout to redeem the offer.

    - Offer is valid on full-priced items only.

    - Offer is not valid on Home, Electronics, and Best-Price products.

    - Offer cannot be combined with any other promotional offers or discounts.

    - All products are subject to availability.

    - Centrepoint reserves the right to verify transactions and cancel any order or redemption suspected of fraud, misuse, or abuse.

    - Centrepoint reserves the right to amend, suspend, or cancel the offer without prior notice.

    - By participating in the offer, customers agree to these terms & conditions.

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  • How can I return my order from LifestyleShops.com?

    You can return your Lifestyle order in three easy ways:
    1. Return to a Centrepoint or Lifestyle store.
    2. Make an online return request through Order History under My Account and we'll arrange a return pickup.
    3. Call customer support at 800-MYCP (800-6927) to arrange a return pickup.

    For more information on the returns process, please check our returns process.

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  • I have a pending order from LifestyleShops.com, will I still receive it?

    Yes, all orders that are currently pending from LifestyleShops.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • What happens to my LifestyleShops.com account and history?

    Your LifestyleShops.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing LifestyleShops.com ID and password to log in to Centrepoint from now on. 

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  • Is it still possible to shop on the LifestyleShops.com site or the Lifestyle app?

    We’re sorry, the LifestyleShops.com site and the Lifestyle apps have moved. Instead, you can now shop all your favourite Lifestyle products on Centrepointstores.com or the Centrepoint app. 

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  • How can I return or exchange my order from ShoemartStores.com?

    You can still exchange your order at any Centrepoint or Shoemart store just as before. You can also return your order to our stores, or we will arrange a return pickup of your order. This can be done in two ways – either by making an online return request through Order History under My Account, or by calling our customer support team on 800-MYCP (800-6927).

    For more information, please check our returns process.

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  • What happens to my ShoemartStores.com account and history?

    Your ShoemartStores.com account will continue to live on at CentrepointStores.com. Your entire order history and contact information will be available on CentrepointStores.com and the Centrepoint app. Just use your existing ShoemartStores.com ID and password to log in to Centrepoint from now on. 

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  • I have a pending order from ShoemartStores.com, will I still receive it?

    Yes, all orders that are currently pending from ShoemartStores.com will be delivered to you, either to your address or at the Click and Collect location you had selected.

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  • Is it still possible to shop on the ShoemartStores.com site or the Shoemart app?

    We’re sorry, the ShoemartStores.com site and the Shoemart apps have moved. Instead, you can now shop all your favourite Shoemart products on Centrepointstores.com or the Centrepoint app. 

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  • Can I place multi-basket orders after March 13th, 2019?

    It depends on the brand. You can add Centrepoint, Mothercare, Splash, Lifestyle and Shoemart products to your basket. However, you will not be able to add Home Centre, Max or Home Box products to the basket. If you wish to shop these brands, please visit their sites or apps.

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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Mothercare, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Mothercare, Lifestyle, Shoemart or Home Box.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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